At SC99, responsible gaming is not a footnote — it's a core part of how we operate. Every tool, every policy, and every support channel on this page exists because we believe gaming should always be entertainment, never a source of harm.
The vast majority of sc99 players across Kuala Lumpur, Penang, Johor Bahru, and the wider Malaysia region enjoy the platform exactly as intended — as a form of entertainment. They set a budget for the month, have a good session on the slots or live tables, and walk away. That's the experience sc99 is built to deliver.
But SC99 also recognises that for a small number of players, gaming can become problematic. Problem gambling is a real issue that affects individuals and families across Malaysia, and the responsible thing — the only acceptable thing — is to take it seriously. That means giving every sc99 player access to the tools, information, and support they need to stay in control.
The resources on this page are available to every registered sc99 member at no cost and with no questions asked. You don't need to be in crisis to use them. Setting a deposit limit or taking a cooling-off break is something that sensible players do proactively — and sc99 fully supports that.
SC99 also enforces a strict minimum age of 21 for all platform users. This is non-negotiable. Age verification is conducted as part of the KYC process, and any account found to be operated by a person under 21 will be closed immediately with all funds returned to the registered payment method after verification.
If you answer "yes" to any of the following questions, it may be time to use one of SC99's responsible gaming tools or speak to a support professional.
If any of these resonate, please use the self-exclusion tool or contact sc99 live chat support immediately. You can also reach our support team at [email protected].
All of the following tools are available directly from your sc99 account settings or via 24/7 live chat support — free of charge, at any time.
Set a maximum daily, weekly, or monthly deposit amount in Malaysian Ringgit (MYR) directly from your sc99 account settings. Reductions apply immediately. Increases are subject to a mandatory 7-day cooling-off period before taking effect — this is intentional, to give you time to reconsider.
Set a maximum session length after which sc99 will automatically log you out. When you approach your limit, you'll receive an on-screen reminder so you're always aware of how long you've been playing. Session limits reset daily at midnight.
Enable periodic pop-up reminders during your gaming session showing how long you've been playing and your net position for the session. These are available at 15-minute, 30-minute, and 1-hour intervals and can be configured in your sc99 account settings.
Take a short break from sc99 without fully closing your account. Cooling-off periods are available from 24 hours up to 6 weeks. During a cooling-off period, your account is suspended and you will not receive promotional communications from sc99.
Request a temporary self-exclusion of 6 months to 5 years, or a permanent self-exclusion with no reinstatement option. Self-exclusions are processed within 24 hours of request. During a self-exclusion, your account is suspended, marketing is ceased, and any remaining balance is returned to your registered payment method.
SC99's live chat support team is available around the clock to help you activate any responsible gaming tool, discuss your account, or refer you to professional support resources. No judgement, no delay — just help when you need it. Average response time under 2 minutes.
Problem gambling doesn't always look dramatic. It often starts gradually — a bit more time on the platform than planned, a slightly larger deposit to chase a loss. Here are the warning signs that responsible gaming experts identify as early indicators:
Chasing losses — increasing bet sizes or session lengths specifically to try to recover money already lost.
Preoccupation — thinking about gaming frequently when not playing, or planning your next session obsessively.
Escalation — needing to bet larger amounts to get the same level of excitement from gaming.
Withdrawal symptoms — feeling restless, anxious, or irritable when not able to access gaming platforms.
Financial strain — gaming with money needed for rent, food, bills, or other essential expenses.
Concealment — actively hiding gaming activity, losses, or account balances from family or close friends.
Broken commitments — regularly gaming for longer or spending more than you told yourself you would.
Relationship impact — gaming activity creating conflict or concern with a partner, parent, sibling, or close friend.
SC99 requires KYC identity verification for all accounts and uses third-party age verification services. Any account confirmed to be operated by a person under 21 is closed immediately with zero tolerance.
Players who have set deposit limits, requested cooling-off periods, or entered self-exclusion are immediately removed from all sc99 marketing lists. We do not send promotional offers to players who have identified as needing support.
SC99's platform monitors for behavioural patterns associated with problem gambling — including significant increases in session length, rapid loss chasing, or unusual deposit frequency. Flagged accounts may receive a responsible gaming check-in from our support team.
SC99 operates under an internationally recognised gaming authority licence whose standards include mandatory responsible gaming obligations. Our tools and policies meet or exceed the requirements set by that licensing body.
All SC99 customer support staff receive training in identifying and responding to indicators of problem gambling. Support agents are empowered to proactively offer responsible gaming tools during any interaction where concern is apparent.
You can also email SC99 at [email protected] (plain text — not a clickable link) for responsible gaming requests. Include your registered username and the specific tool or action you are requesting.
SC99 is here for entertainment. Set your limits, use the tools available, and enjoy Malaysia's best online gaming platform on your own terms — safely and responsibly.
⚠ 21+ only. Gambling is for entertainment only. If gambling stops being fun, use the tools above or contact sc99 live chat immediately. SC99 operates under international gaming licensing standards with mandatory responsible gaming requirements.